Got questions? We’ve got answers—let’s make things easy for you.
Frequently Asked Questions
1. What types of cleaning services do you offer?
We provide a wide range of cleaning services for both residential and commercial properties, including:
- Regular/Weekly/Bi-Weekly Maintenance House Cleaning
- Deep cleaning
- Move-in/move-out cleaning
- Office and commercial cleaning
We can also tailor our services to meet your specific needs and budget.
2. How do I schedule a cleaning?
Scheduling is simple! You can:
- Call us at 714-527-2284 for Orange County, 909- 584- 7800 for Big Bear
- Or you can email us at busybear@laurascleaningservice.com
- Or you can fill out our online client contact information form
Once we receive your request, we’ll contact you promptly, to arrange your cleaning appointment.
3. What should I do to prepare for a cleaning?
You don’t need to do much—just let us know any special requests. For deep or move-in/move-out cleanings, we recommend clearing personal items and fragile objects to ensure a smooth cleaning process. Although this is not a requirement, but this is a good time to organize your living spaces, prior to our arrival.
4. What cleaning supplies do you use?
We use high-quality, safe, and eco-friendly cleaning products. If you prefer that we use your own supplies, please let us know in advance.
5. How much do your services cost?
Our pricing depends on the type of cleaning, the size of the property, and the specific services requested. We offer free estimates—just reach out to us, and we’ll be happy to provide a quote.
6. Do you offer recurring cleaning services?
Yes! Many clients choose weekly, bi-weekly, or monthly cleaning schedules. Recurring services can be customized to fit your needs and budget.
7. What if I need to reschedule or cancel a cleaning?
We understand that plans can change. Please contact us at least 24 hours in advance to reschedule or cancel your appointment so we can accommodate other clients.
8. How do you handle special requests or delicate items?
We take special requests seriously. Please let us know ahead of time if there are fragile items, delicate surfaces, or specific cleaning preferences, and our team will take extra care.
9. How can I provide feedback or report an issue?
Your satisfaction is our priority. After each cleaning, you may provide feedback via email or phone. Any concerns will be addressed promptly by our management team.
10. How is Laura's Cleaning Personnel Service, Inc. related to Busy Bear Cleaning Personnel Service?
Busy Bear Cleaning Personnel Service is a division of Laura’s Cleaning Personnel Service, Inc., operating in the Big Bear area since 2004. It was established to provide the same high-quality cleaning services that Laura’s Cleaning is known for, tailored to meet the unique needs of Big Bear residents and businesses. Both brands share the same commitment to professionalism, reliability, and exceptional customer service, ensuring that clients receive consistent, trusted care no matter which location they choose.
Still have questions?
Contact us at 909-584-7800 or busybear@laurascleaningservice.com, and we’ll be happy to assist you!
Visit us at 502 W Big Bear Blvd, Big Bear, CA 92314, USA!
Contact Us!
LA/Orange County: 714-527-2284
Big Bear: 909-584-7800

Busy Bear Cleaning Personnel Service is a Big Bear division of Laura's Cleaning Personnel Service, Inc.
Delivering trusted, professional cleaning services with decades of experience—serving Big Bear since 2004 and Orange County since 1988.